PRIVACY POLICY

This policy sets out: 

(A) the information we collect about you when you visit our website, use our products or services, or otherwise interact with us;

(B) how we use, share, store, and secure the information; and

(C) how you may access and control the information. 

In this policy, “Reapra” or “we” refers to Reapra Pte. Ltd. of 328 North Bridge Road, #02-20, Raffles Shopping Arcade, Singapore 188719 (together with our subsidiaries, our holding  company, and subsidiaries of our holding company from time to time) and “Platform” means our website at https://reapra.sg/

In this policy, “personal information” refers to any data, information, or combination of data and information that is provided by you to us, or through your use of our products or services, that relates to an identifiable individual.

 

1. What information we collect about you 

1.1 We collect the following types of information about you:

(a) contact and other information about you if you apply for the Build 80 Program (“B80P”), which may include sensitive data or special category data about you. For example name, email address, country where you are located and some background about entrepreneurial journey (collectively, “Contact Data”); 

(b) information you provide through support channels, for example when you report a problem to us or interact with our support team, including any contact information, documentation or screenshots (collectively, “Support Data”);

(c) information about your device or connection, for example visitor’s browser type, language preference, referring site, the date and time of each visitor request and internet protocol (IP) address and information we collect through cookies and other data collection technologies (please read our Cookies Policy for details) (collectively, “Technical Data”); and

(d) information about your use of or visit to our Platform (collectively, “Usage Data”).

1.2 We collect the above information when you provide it to us or when you use or visit our Platform. We may also receive information about you from other sources, including our personnel, agents, advisors, consultants, and contractors based in Singapore, Vietnam, Thailand, the Philippines and Malaysia in connection with our operations or services.

2. How we use information we collect 

2.1 We only use your personal information where the law allows us to. We use your personal information only where:

(a) we need to contact you to respond to your queries or application, to operate our products or services, to provide customer support and personalised features, and to protect the safety and security of our Platform;

(b) it satisfies a legitimate interest which is not overridden by your fundamental rights or data protection interests, for example for research and development, and in order to protect our legal rights and interests

(c) you have given us consent to do so for a specific purpose, for example we may send you direct marketing materials or publish your information as part of our testimonials or customer stories to promote our products or services with your permission; or

(d) we need to comply with a legal or regulatory obligation.

2.2 If you have given us consent to use your personal information for a specific purpose, you have the right to withdraw or revoke your consent any time by contacting us (please refer to paragraph 9 for contact information), but please note this will not affect any use of your information that has already taken place.

2.3 We do not share your personal information with any company outside our group for marketing purpose, unless with your express specific consent to do so.

2.4 For visitors to or users of our Platform who are located in the European Union, we have set out our legal bases for processing your information in the Legal Bases Table at the end of this policy.

2.5 If you have applied for our B80P, please note that in order for us to assess you and the current investment deal and to manage our portfolio companies, we will require your consent to the collection, use, sharing and storage of your personal information for the following purposes:

(a) to disclose to our investment department, for the following:

(ⅰ) verification and identification purposes; 

(ⅱ) deal analysis purposes, including collecting pitch decks, managing and monitoring portfolio companies, analysing the suitability of current deals and the investment process across our group and evaluating former deals; and

(ⅲ) carrying out of interviews, some of which may be recorded with your consent;

(b) to disclose to our investment and research departments, for industry analysis purposes;

(c) to disclose to our investment, human resources recruitment and research departments, for founder analysis purposes;

(d) to disclose to our corporate strategy, investment and research departments, to carry out and facilitate the foundation design courses conducted by us; and

(e) to disclose to our legal department, for due diligence, preparation of legal documents and record keeping purposes.

3. How we share information we collect

3.1 We share information with other companies in our group in order to operate our Platform and to offer and improve our products and services.

3.2 We may share personal information on aggregated or de-identified basis with third parties for research and analysis, profiling, and similar purposes to help us improve our products and services.

3.3 If you use any third-party software in connection with our products or services, for example any third-party software that our Platform integrates with, you might give the third-party software provider access to your account and information. Policies and procedures of third-party software providers are not controlled by us, and this policy does not cover how your information is collected or used by third-party software providers. We encourage you to review the privacy policies of third-party software providers before you use the third-party software.

3.4 Our Platform may contain links to third-party websites over which we have no control. If you follow a link to any of these websites or submit information to them, your information will be governed by their policies. We encourage you to review the privacy policies of third-party websites before you submit information to them.

3.5 We may share your information with government and law enforcement officials to comply with applicable laws or regulations, for example when we respond to claims, legal processes, law enforcement, or national security requests.

3.6 If we are acquired by a third party as a result of a merger, acquisition, or business transfer, your personal information may be disclosed and/or transferred to a third party in connection with such transaction. We will notify you if such transaction takes place and inform you of any choices you may have regarding your information.

4. How we store and secure information we collect

4.1 We generally use clouding computing services (such as Google Drive, cloud drives and email servers) to store information. Accordingly, any of your personal information which is uploaded, saved or stored in these platforms will be transferred overseas within such services.

4.2 We have adopted the following measures to protect the security and integrity of your personal information:

(a) information is encrypted using TLS/SSL technology;

(b) your account is password-protected;

(c) access to your personal information is restricted to personnel or service providers on a strictly need-to-know basis, who will only process your information on our instructions and who are subject to a duty of confidentiality; and

(d) our information collection, storage, and processing practices are reviewed regularly.

4.3 We have put in place procedures to deal with any suspected privacy breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

4.4 While we implement safeguards designed to protect your information, please note that no transmission of information on the Internet is completely secure. We cannot guarantee that your information, during transmission through the Internet or while stored on our systems or processed by us, is safe and secure.

4.5 We only retain personal information for so long as it is reasonably necessary to fulfil the business or legal purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. After such time, we will delete or anonymise your information, or if this is not possible, we will securely store your information and isolate it from further use. We periodically review the basis and appropriateness of our data retention policy.

5. How we transfer information internationally 

5.1 We collect information globally and primarily store that information in Singapore. We transfer, process, and store your information outside your country of residence where we or our service providers operate for the purpose of providing our products and services to you.

5.2 Some of the countries in which our companies or service providers are located may not have the privacy and data protection laws that are equivalent to those in your country of residence. When we share information with these companies or service providers, we make use of contractual clauses, corporate rules, and other appropriate mechanisms to safeguard the transfer of information.

6. Your rights

6.1 You have the right to:

(a) be informed of what we do with your personal information;

(b) request a copy of personal information we hold about you;

(c) require us to correct any inaccuracy, error in or omission of any personal information we hold about you;

(d) request erasure of your personal information (note, however, that we may not always be able to comply with your request of erasure for record keeping purposes, to complete transactions, or to comply with our legal obligations);

(e) object to or restrict the processing by us of your personal information (including for marketing purposes);

(f) request to receive some of your personal information in a structured, commonly used, and machine readable format, and request that we transfer such information to another party; and

(g) withdraw or revoke your consent at any time where we are relying on consent to process your personal information (although this will not affect the lawfulness of any processing carried out before you withdraw or revoke your consent).

6.2 You may opt out of receiving marketing materials from us by contacting us at info@reapra.sg. Please note, however, that even if you opt out from receiving marketing materials from us, you will continue to receive notifications or information from us that are necessary for the use of our products or services.

6.3 As a security measure, we may need specific information from you to help us confirm your identity when processing your privacy requests or when you exercise your rights.

6.4 Any request under paragraph 6.1 will normally be addressed free of charge. However, we may charge a reasonable administration fee if your request is clearly unfounded, repetitive, or excessive.

6.5 We will respond to all legitimate requests within one (1) month.  Occasionally, it may take us longer than a month if your request is particularly complex or if you have made a number of requests.

7. Changes to this policy

7.1 We may amend this policy from time to time by posting the updated policy on our Platform. By continuing to use our Platform after the changes come into effect, you agree to be bound by the revised policy.

8. Policy towards children

8.1 Our products and services are not directed to individuals under 16. We do not knowingly collect personal information from individuals under 16. If we become aware that an individual under 16 has provided us with personal information, we will take steps to delete such information. Contact us if you believe that we have mistakenly or unintentionally collected information from an individual under 16.

9. Contact us

9.1 Please contact us at info@reapra.sg or submit any written request to:

9.2 Reapra Pte. Ltd.

328 North Bridge Road, #02-20, Raffles Shopping Arcade, Singapore 188719

    Attn: Data Protection Officer

9.3 Please contact us in the first instance if you have any questions or concerns. If you have unresolved concerns, you have the right to file a complaint with a data protection authority in the country where you live or work or where you feel your rights have been infringed.

Last updated: 8 October 2019

 

COOKIES POLICY

Cookies are small text files that are placed on your device by a web server when you access our Platform. We use cookies to identify your access and monitor usage and web traffic on our Platform to customise and improve our products and services.

We use both persistent cookies and session cookies. A persistent cookie stays in your browser and will be read by us when you return to our Site or a partner site that uses our services. Session cookies only last for as long as the session lasts (usually the current visit to a website or a browser session).

We only use strictly necessary cookies – these are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our website. 

You can block cookies by activating the setting on your browser that allows you to refuse the use of all or some cookies. However, if you do so, you may not be able to access all or parts of our site.

  • LEGAL BASES TABLE

    Processing purpose

    Type of data processed

    Legal basis

    To contact you to respond to your queries, provide you with information on B80P and/or to access your application to B80P

    Contact Data

    Consent, which you may withdraw or revoke any time

    To respond to your request for support

    Support Data

    Consent, which you may withdraw or revoke any time

    To study the usage of our website

    Technical Data and Usage Data

    Legitimate interest to improve our website and user experience

 
If you have any queries, concerns or requests with respect to the collection, use, sharing or storage of your personal information as mentioned above, please contact the Data Protection Officer at legal@reapra.sg